Refund policy

 

 

Refund Policy 

At The Cocktail Shop, we strive to provide you with premium-quality glassware and an exceptional shopping experience. However, if for any reason you are not completely satisfied with your purchase, we offer an easy return and refund policy within 10 business days of receiving your order.

Return and Replacement Process:

Initiating a Return:

1. To initiate a return, please opt for a return from your end or contact our customer service team within 7 business days of receiving your order.
2. You can reach out to us via email at Support@thecocktailshop.in or call us at 9990552299.

3. If a refund is requested after the order has been delivered, only the product amount will be refunded. Shipping charges are non-refundable.

 

Return Eligibility:

1. The item must be unused, in its original packaging, and in the same condition as you received it.
2. Returns are accepted for manufacturing defects, damages during transit, or if the wrong product was delivered.
3. Products will be applicable for return only when it is done within 7 business days.

 

Return Shipping:

If the return is due to a manufacturing defect, damage during transit, or a wrong product delivered, we will arrange for the return shipping at our expense.

Replacement or Refund:

1. Upon receiving the returned item and verifying its condition, we will process either a replacement or a refund based on your preference.
2. If you opt for a replacement, we will ship the replacement item to you at no additional cost.
3. If you choose a refund, it will be issued to the original payment method within 5 business days of receiving the returned item.

 

Return of Wrongly Delivered Product:

1. If the wrong product was mistakenly delivered, it must be returned to us in the same condition it was delivered to the customer.
2. We will provide prepaid shipping labels or arrange for the return pickup to ensure the item is returned safely to us.